Golden Crown Casino, operated by Hollycorn N.V., is committed to protecting the privacy and personal data of all users. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you access our website or use our services.
By creating an account or continuing to use Golden Crown Casino, you acknowledge that you have read and understood this policy. We encourage you to review this page regularly, as it may be updated from time to time to reflect changes in our practices or applicable legislation.
1. Data Controller
The data controller responsible for your personal data is Hollycorn N.V., registered at Scharlooweg 39, Willemstad, Curaçao. For all data protection enquiries, you may contact our Data Protection Officer at [email protected].
As data controller, Hollycorn N.V. determines the purposes and means of processing your personal data and is accountable for ensuring that all processing activities comply with applicable data protection regulations.
2. Information We Collect
We collect personal information that you provide directly during account registration, identity verification, and customer support interactions. This includes your full name, date of birth, residential address, email address, telephone number, and copies of identification documents.
We also collect information automatically through your use of our platform, including IP addresses, device identifiers, browser type and version, operating system, referring URLs, pages visited, timestamps, and gameplay data such as bet amounts, game selections, and session durations.
3. How We Use Your Information
Your personal data is used for the following purposes: to create and manage your player account, to process deposits and withdrawals, to verify your identity in compliance with anti-money laundering regulations, to provide customer support, and to communicate important account-related information.
We also use your data to improve our services, personalise your experience, detect and prevent fraud, comply with legal obligations, and, where you have given consent, to send you promotional offers and marketing communications. You may withdraw your marketing consent at any time.
4. Legal Basis for Processing
We process your personal data on the following legal grounds: performance of our contract with you (providing gaming services), compliance with legal obligations (anti-money laundering, tax reporting, gaming regulations), your explicit consent (marketing communications), and our legitimate interests (fraud prevention, service improvement, and platform security).
Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
5. Data Sharing and Third Parties
Golden Crown Casino does not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our platform, including payment processors, identity verification services, game providers, and hosting companies.
All third-party providers are contractually required to process your data in accordance with applicable data protection standards and solely for the purposes we specify. We may also disclose your data to regulatory authorities, law enforcement agencies, or courts where required by law or to protect our legal rights.
6. International Data Transfers
As Hollycorn N.V. is based in Curaçao and our services are accessed globally, your personal data may be transferred to and stored in countries outside your country of residence. Where such transfers occur, we ensure that appropriate safeguards are in place, including standard contractual clauses and data processing agreements.
We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed or stored.
7. Data Retention
We retain your personal data for as long as your account remains active and for a minimum period thereafter as required by applicable laws and regulations. Gaming transaction records are typically retained for at least five years following your last activity, in compliance with anti-money laundering requirements.
Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be associated with you. You may request the deletion of your data at any time, subject to our legal and regulatory retention obligations.
8. Your Rights
You have the right to access the personal data we hold about you, to request rectification of inaccurate data, to request erasure of your data (subject to legal retention requirements), and to request restriction of processing in certain circumstances.
You also have the right to data portability, meaning you can request a copy of your data in a structured, commonly used, machine-readable format. To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within 30 days.
9. Security Measures
Golden Crown Casino implements robust technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL encryption for all data transmissions, firewalls, intrusion detection systems, and strict access controls.
Despite our best efforts, no method of electronic storage or transmission is completely secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities without undue delay.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. For detailed information about the types of cookies we use and how to manage your cookie preferences, please refer to our dedicated Cookie Policy page.
You may disable cookies through your browser settings, although doing so may affect the functionality of certain features on our website.
11. Third-Party Links
Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.
The inclusion of a link on our website does not imply endorsement of the linked site or any association with its operators.
12. Children's Privacy
Golden Crown Casino does not knowingly collect or process personal data from individuals under the age of 18. Our services are intended solely for adults of legal gambling age. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that information and close the associated account.
Parents and guardians who believe their child may have provided personal data to Golden Crown Casino should contact us immediately at [email protected].
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or business operations. Material changes will be communicated to registered players via email and through a notice on our website.
The date of the most recent revision will always be indicated at the top of this page. Your continued use of our services following any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised policy, you should discontinue use of our services.
