These Terms and Conditions constitute a legally binding agreement between you and Golden Crown Casino, operated by Hollycorn N.V. By registering an account or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety.
We strongly encourage you to review these terms carefully before creating an account. If you do not agree with any provision outlined herein, you must refrain from using our platform. These terms apply to all users regardless of their method of access or device used.
1. General Provisions
Golden Crown Casino is operated by Hollycorn N.V., a company registered and established under the laws of Curaçao, holding gaming licence GCB OLC/2023/176/0136 issued by the Curaçao Gaming Control Board. The platform is accessible at goldencrown.app and through any associated mobile applications.
These terms govern the relationship between Golden Crown Casino and its users. By accessing our website, creating an account, or placing any wager, you confirm your acceptance of these terms. We reserve the right to refuse service to any individual at our sole discretion, particularly where legal or regulatory requirements so demand.
2. Responsibility of the Parties
You bear full responsibility for ensuring that your use of Golden Crown Casino complies with all applicable laws and regulations in your jurisdiction. It is your obligation to verify that online gambling is lawful in your place of residence before engaging with our platform.
Golden Crown Casino is responsible for providing a fair, transparent, and secure gaming environment. We employ certified random number generators, maintain segregated player funds, and adhere to responsible gambling standards. However, we do not accept liability for losses incurred through your own decisions, negligence, or failure to comply with these terms.
3. Eligibility and Age Verification
You must be at least eighteen (18) years of age, or the minimum legal gambling age in your jurisdiction if higher, to register and use Golden Crown Casino. We operate a strict age verification process and may request documentation at any point to confirm your eligibility.
Players from restricted jurisdictions are prohibited from accessing our services. A current list of restricted territories is available upon request. If we determine that you are accessing our platform from a restricted location, your account will be suspended and any remaining balance handled in accordance with our regulatory obligations.
4. Account Registration and Security
Each player is permitted to hold only one account with Golden Crown Casino. The creation of multiple accounts, whether directly or through third parties, constitutes a material breach of these terms and may result in the closure of all associated accounts and forfeiture of balances.
You are solely responsible for maintaining the confidentiality of your login credentials. All activity conducted through your account is deemed to have been authorised by you. Should you suspect any unauthorised access, you must notify our support team immediately at [email protected]. We strongly recommend enabling two-factor authentication where available.
5. Deposits
Golden Crown Casino supports a range of deposit methods, including credit and debit cards, e-wallets, bank transfers, and select cryptocurrencies. Minimum and maximum deposit amounts vary by payment method and are displayed within the cashier section of your account.
All deposits must originate from a payment source registered in your own name. Deposits from third-party accounts will be declined, and repeated attempts may trigger a security review. Processing times vary by method; most deposits are credited instantly, although certain methods may take up to three business days. Golden Crown Casino does not charge deposit fees, though your payment provider may apply their own charges.
6. Withdrawals
Withdrawal requests are subject to identity verification (KYC) and our standard processing procedures. First-time withdrawals and withdrawals exceeding certain thresholds may require additional documentation, including proof of identity, proof of address, and proof of payment method ownership.
We aim to process withdrawal requests within 24 to 72 hours, depending on the method selected. Maximum withdrawal limits apply on a weekly and monthly basis as outlined in your account settings. Golden Crown Casino reserves the right to delay or refuse withdrawals where there is a reasonable suspicion of fraud, bonus abuse, or breach of these terms.
7. Bonus Terms and Conditions
Bonuses, free spins, and promotional offers are subject to their own specific terms, which supplement these general terms. Wagering requirements must be satisfied in full before any bonus-derived winnings become eligible for withdrawal.
Golden Crown Casino reserves the right to revoke bonuses and void associated winnings if evidence of bonus abuse is identified. This includes, but is not limited to, the use of multiple accounts, irregular betting patterns designed to circumvent wagering requirements, and collusion with other players. Bonus terms are clearly stated at the time of each promotional offer.
8. Games and Fair Play
All games available on Golden Crown Casino are provided by licensed third-party software suppliers and operate using certified random number generators (RNGs). Game outcomes are entirely random and cannot be influenced by the casino or the player.
In the event of a technical malfunction during gameplay, the affected round will be declared void and any wagers returned to the player's account. Golden Crown Casino does not guarantee the uninterrupted availability of any specific game and may modify or remove titles from its catalogue at any time. Systematic exploitation of software errors or glitches constitutes a breach of these terms.
9. Privacy and Data Protection
Golden Crown Casino collects, processes, and stores personal data in accordance with our Privacy Policy and applicable data protection legislation. By using our services, you consent to the collection and processing of your personal information as described therein.
We implement industry-standard security measures, including SSL encryption, firewalls, and access controls, to protect your data from unauthorised access, alteration, or disclosure. For full details on our data handling practices, please refer to our dedicated Privacy Policy page.
10. Intellectual Property
All content on the Golden Crown Casino website, including but not limited to text, graphics, logos, icons, images, software, and audio, is the property of Hollycorn N.V. or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, or publicly display any content from our platform without prior written consent. Unauthorised use of our intellectual property may result in legal action. The Golden Crown Casino name and logo are registered trademarks of Hollycorn N.V.
11. Limitation of Liability
To the fullest extent permitted by law, Golden Crown Casino and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services.
Our total aggregate liability to you for any claim arising under these terms shall not exceed the balance held in your account at the time the claim arises, or AUD $500, whichever is lesser. This limitation applies regardless of the legal theory under which such liability is asserted. Nothing in these terms excludes liability for death, personal injury caused by negligence, or fraud.
12. Dispute Resolution
In the event of a dispute, you should first contact our customer support team at [email protected] with a detailed description of your complaint. We aim to resolve all complaints within fourteen (14) business days of receipt.
If you are unsatisfied with the outcome of our internal complaints procedure, you may escalate your dispute to the Curaçao Gaming Control Board or an approved alternative dispute resolution (ADR) provider. Details of the applicable ADR procedure will be provided upon request. We are committed to resolving disputes fairly and transparently.
13. Changes to These Terms
Golden Crown Casino reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to registered players via email or through a prominent notice on our website. Continued use of our services following such notification constitutes acceptance of the revised terms.
It is your responsibility to review these terms periodically. The most current version will always be accessible on our website. If you disagree with any amendments, your sole remedy is to discontinue use of our services and close your account.
14. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Curaçao. Any legal proceedings arising from or relating to these terms shall be subject to the exclusive jurisdiction of the competent courts of Curaçao.
Notwithstanding the foregoing, Golden Crown Casino retains the right to bring proceedings in the courts of your country of residence where necessary to enforce its rights under these terms or to comply with local regulatory requirements.
15. Contact Information
For any questions, concerns, or complaints regarding these Terms and Conditions, please contact us via email at [email protected]. Our customer support team is available 24 hours a day, 7 days a week via live chat on our website.
Written correspondence may also be directed to Hollycorn N.V., Scharlooweg 39, Willemstad, Curaçao. We endeavour to acknowledge all written communications within 48 hours of receipt.
